We use the information you provide to us in connection with your use of our site, themilkshakefactory.com (e.g., name, shipping/billing address, phone number, email address and credit card information) for internal purposes, such as confirming and tracking your order, spotting trends, and informing you about The Milk Shake Factory® products and services. We may contract with, and share and/or cross-reference such information and data with, third parties to provide certain services including, but not limited to, credit card processing, shipping, data management, security and information verification, and promotional services. We may disclose information when required by law, to enforce our site policies, or to protect our rights, property or safety, and/or the rights, property, or safety of any third party. We may also share information with agencies or companies assisting in fraud protection or investigation, but we will not provide information to these agencies or companies for marketing or commercial purposes.
Your Credit Card Number
We do not store your credit card information, nor do we have access to your credit card number. All credit card data is processed by a PCI-compliant third party payment processor.
Your Email Address
The Milk Shake Factory® will not sell your email address. We will not contact you with promotional email unless you opt-in to our email list. We use your email address to send you transactional email messages. Transactional email messages include: Order Confirmation, Shipment Notification, Delivery Notification, Request for Product Reviews, and any other email communication needed to facilitate your order. You will be given the option to add your email address to our mailing list when you place your order. We suggest you do, because we give out discount coupons and announce sales from our mailing list. You can unsubscribe from our marketing email list at any time.
Your Phone Number
We only call our customers if it is necessary to ask a question about an order. We do not sell or rent your phone number. We do not like getting sales calls, and we will not subject our customers to it.
Your Physical Address and Contact Information
Contact information from the order form is used to send orders, information and promotions from The Milk Shake Factory®.
Your Web Browser
While you are using our site we may record your preferences and browsing history to our database. This information is used so that we may better serve you via our website and/or third party websites. This data may be used to recognize you when you visit our site and to promote products similar to products you have ordered in the past. Your preferences are collected and you are recognized via cookies that are placed on your web browser. The Milk Shake Factory® places cookies on your browser through Google Analytics as well as some third party advertising companies.
You can opt out from Google Serving ads based on your actions on themilkshakefactory.com and other sites by going to the Google Ads Preferences Manager. You can also install the Google Analytics Opt-out Browser Add-on as well.
California Shine the Light Law
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses those businesses with which we shared customer information for the immediately prior calendar year. To obtain this information from us, please use the Contact Us link on the site, write “Request for California Privacy Information” on the subject line of your message, and we will send you a reply email containing the requested information. Not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
Our website does not respond to “do not track” requests.
Consent to Processing of Information in the United States
We do not knowingly collect personally-identifiable information from children under the age of thirteen (13). The site is not directed at children under the age of thirteen (13), and by using the site, you represent that you are not under the age of thirteen (13).
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